This Privacy Policy explains what personal information phopen collects from Filipino players, how it is used, and the rights you have over your own data. Reading it takes a few minutes and gives you a clear picture of how we operate.
phopen collects only the personal information necessary to operate the platform safely and in compliance with applicable Philippines regulations. Below is a plain-English breakdown of the main categories of data we handle.
When you create a phopen account, we collect your full name, date of birth, email address, and mobile number. This information is required to verify that you meet the minimum age requirement of 21 years and to set up a uniquely identifiable account in your name. Your date of birth is checked against the registration data you submit and is never shared with advertising networks or third-party marketing services. Your contact details are used to send account notifications, security alerts, and, where you have opted in, information about promotions. You can update your contact details at any time through your account settings, though changes to your name or date of birth may require verification.
To process deposits and withdrawals in Philippine pesos (₱ PHP), we collect payment method details including e-wallet account references and bank account information where applicable. Full card numbers and full bank credentials are never stored on phopen servers — payment processing is handled through secure, encrypted channels operated by regulated payment partners. We retain transaction records including amounts, timestamps, and payment method identifiers for regulatory compliance, dispute resolution, and fraud prevention purposes. These records are kept for the retention period required under Philippine financial regulations and are accessible to our compliance team only. If you request a withdrawal to a new payment method, we may ask you to verify ownership of that method before the transaction is processed.
When you access phopen from any device, we automatically collect technical information including your device type, operating system version, browser type, IP address, and the pages or features you interact with during each session. This data helps us detect suspicious login attempts, prevent unauthorised access, and ensure the platform performs correctly across the wide range of Android and iOS devices used by Filipino players. Session data is anonymised and aggregated for platform analytics and is not linked to your personal profile for marketing profiling purposes. We use IP address information to apply geographic restrictions where required and to identify potential account sharing or multi-account activity. Device data is never sold to third parties and is retained only for as long as needed for security and operational purposes.
As part of our compliance obligations under Philippine regulations, we may request copies of government-issued identification documents such as a passport, driver's licence, or national ID card. These documents are used solely to confirm that your account details match a real, eligible person and to meet anti-money laundering requirements applicable to online gaming platforms operating in the Philippines. Verification documents are stored with encryption and access is restricted to authorised compliance personnel only — they are not accessible to customer support staff unless a specific escalated review is required. Documents are retained for the legally required period and are securely deleted or anonymised once that period expires. If your verification is successful, you will not normally be asked to resubmit the same documents unless our compliance requirements change or your account information is updated significantly.
Every piece of data phopen collects has a specific, legitimate purpose. We do not process personal information in ways that go beyond what is necessary to run the platform and meet our legal obligations in the Philippines.
Your registration information is used to create and maintain your phopen account, authenticate your identity each time you log in, and ensure that only you — or someone you have explicitly authorised — can access your account and funds. Security-related data such as login timestamps, IP addresses, and device fingerprints are actively monitored to detect unusual access patterns that could indicate unauthorised login attempts or account compromise. When suspicious activity is detected, we may temporarily restrict your account and contact you through your registered mobile number or email address to confirm whether the activity was authorised. Two-factor authentication signals and session tokens are processed locally during your active session and are not retained beyond the session duration. Keeping your account secure is a shared responsibility, and the data we process on our side is the foundation of the protections we extend to every Filipino player on the platform.
Payment data and transaction records are used to process your deposits and withdrawals accurately, ensure your account balance reflects completed transactions in real time, and provide you with a full transaction history you can review at any time. In the event of a disputed transaction, payment data is shared with the relevant payment service provider to investigate and resolve the discrepancy — this is the only circumstance under which financial data is disclosed to a third party outside of regulatory reporting. Transaction records are also used to calculate bonus eligibility and wagering progress where applicable, as described in the Bonus and Rewards sections. Our finance and compliance teams may review transaction data as part of routine fraud monitoring or in response to a specific investigation. All transaction data is encrypted in transit and at rest.
Philippine regulations require online gaming platforms to maintain records of player identity, activity, and financial transactions, and to report certain transactions to the relevant authorities. phopen processes your personal information to fulfil these obligations, which exist independently of your consent and are required as a condition of operating a licensed platform in the Philippines. Responsible gaming monitoring uses aggregated behavioural data — such as session duration, deposit frequency, and wagering patterns — to identify players who may benefit from support tools like deposit limits or self-exclusion; this processing is carried out in your interest and does not result in your data being shared externally. If you activate a self-exclusion or cooling-off period through the Responsible Gaming page, your account data is flagged in our systems to prevent reactivation during the restricted period. Compliance-related data is retained for the periods specified under Philippine law regardless of whether your account remains active.
We use your contact details to send transactional messages — such as deposit confirmations, withdrawal status updates, verification requests, and security alerts — that are necessary for the operation of your account. These transactional communications are sent regardless of your marketing preferences because they relate directly to your account activity and cannot be opted out of without closing your account. Where you have consented at registration or through your account settings, we may also send promotional communications about current offers on the Latest Promotions page, new platform features, or special events relevant to Filipino players. You can withdraw your consent to promotional communications at any time by updating your preferences in your account settings. Withdrawing marketing consent does not affect the lawfulness of any promotional messages sent before you withdrew consent.
Under the Philippine Data Privacy Act and phopen's own data governance commitments, you have clear rights over the personal information we hold about you. Here is what those rights mean in practice.
You can request a copy of the personal data phopen holds about you at any time. We will provide this within the timeframe required by Philippine law, in a clear and readable format.
If any of your personal information held by phopen is inaccurate or incomplete, you have the right to request a correction. Some corrections may require supporting documentation to verify the updated details.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected. Note that data subject to a legal retention obligation cannot be deleted until that period expires.
You can object to the processing of your personal data for direct marketing purposes at any time. For other processing activities, the right to object applies where processing is based on legitimate interests rather than legal obligation.
Where technically feasible, you can request that phopen provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service of your choice.
To submit a data request, contact our support team through your registered account. We aim to acknowledge all requests within three business days and to resolve them within the period required by Philippine law.
The FAQ section covers common questions about account data, verification, and how phopen handles your information. You can also review the Terms and Conditions for the full picture of your rights and obligations as a player.